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山東綠環(huán)動力服務(wù)承諾
售前服務(wù) Pre-sale service
我公司技術(shù)人員可以提供發(fā)電相關(guān)方案并免費(fèi)派技術(shù)人員到電站現(xiàn)場勘測，根據(jù)現(xiàn)場實際情況，提供可以滿足設(shè)計和施工要 求的相關(guān)電站平面布置、循環(huán)冷卻系統(tǒng)工藝流程、機(jī)組安裝、機(jī)組基礎(chǔ)、電氣一次接線等技術(shù)支持，提高項目效率，節(jié)省資金投入。
My company's technical staff can provide electricity related solution and send technical personnel to the plant organizing site survey for free, according to the actual situation, providing the relevant power plant layout which can meet the requirements of design and construction, circulating cooling system process unit, unit installation, foundation, an electrical wiring and other technical support, improve the efficiency of the project, to save the capital investment.
售中服務(wù) Pre-sale service
派專業(yè)技術(shù)人員到現(xiàn)場免費(fèi)指導(dǎo)發(fā)電設(shè)備、電站輔助系統(tǒng)及相關(guān)設(shè)備的安裝；免費(fèi)對機(jī)組進(jìn)行調(diào)試直至驗收合格；免費(fèi)對用戶操作維護(hù)人員進(jìn)行技術(shù)培訓(xùn)。貴方也可派技術(shù)骨干到我廠培訓(xùn)，免費(fèi)提供食宿，學(xué)會為止。
We will send our technician to the site to guide you the installation of generator set, subsystem and relative equipment. We will debug the generator set till it can generate power successfully. We will also supply a technical training to the operators. You also can send your staff to our company. We can train you till you can operate the generator set and during this time we can offer you board and lodging free of charge.
售后服務(wù) After-sale service
● 采取按地區(qū)分片負(fù)責(zé)，定期或不定期巡回服務(wù)和訪問，采取無償技術(shù)服務(wù)，包括設(shè)備調(diào)試、故障排除、技術(shù)咨詢、技術(shù)支持、協(xié)助維護(hù)保養(yǎng)等；
● “三包”期內(nèi)屬質(zhì)量問題將提供無償服務(wù)（人為原因損壞除外、易損件除外）；
● 累計運(yùn)行 1500 小時或一年保修服務(wù)（以先到為準(zhǔn)），終身維修；
● 在接到服務(wù)信息后 2 小時內(nèi)給予響應(yīng)；視用戶機(jī)組故障程度服務(wù)人員 4-12 小時內(nèi)起程前往故障現(xiàn)場；
● 當(dāng)機(jī)組出現(xiàn)故障時，我公司以“先處理問題，盡快恢復(fù)機(jī)組運(yùn)行，后分析原因”服務(wù)原則，及時準(zhǔn)確處理現(xiàn)場質(zhì)量問題， 確保為用戶贏得最大的經(jīng)濟(jì)效益。
● 我們以質(zhì)量求生存，以信譽(yù)求發(fā)展。與客戶共建美好明天。
◎ In our company, different people is in charge of different area, we will response periodically and support you technical service free of charge, include equipment debugging, fault eliminating, technical consulting and support , maintenance assistant, etc.
◎ For the quality problem, we will service for you free of charge during the guarantee period (except damage caused by human factors, except vulnerable parts).
◎ 1500 running hours or one year warranty (which comes first) and lifetime maintenance.
◎ Respond within 2 hours after receiving service information; Service personnel shall depart to the fault site within 4-12 hours according to the fault degree of the user's unit.
◎ Insisting on principle of" solving problem first, trying to recover the generator set as soon as possible and then analysis the reason",we solve quality problem in time when genset doesn't work. We insure to help our clients to gain the biggest economic profit.
◎ We pursue survival with quality, strive for development with reputation. We are willing to build the beautiful future with our customer.
全國統(tǒng)一服務(wù)熱線：400-6988-190
Service Hot-line: 400-6988-190
故障響應(yīng)時間（趕赴現(xiàn)場） Response Time
|
市內(nèi) 1 ～ 2 小時 |
省內(nèi) 6 ～ 12 小時 |
省外 12 ～ 48 小時 |
|
Inner city 1 ～ 2 h |
Shandong province 6 ～ 12h |
Other province 12 ～ 48h |
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